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CUSTOMER SERVICES FEEDBACK

At Consultus Publishing Services, your opinion matters! We are dedicated to continuously improving our products and services to meet your needs. Help us enhance your experience by providing valuable feedback through our survey and customer feedback program.

HOW'S OUR CUSTOMER SERVICE?

* Indicates required field

How would you rate the overall customer service provided by Consultus Publishing Services? *

Excellent Good Average Poor Very Poor

Have you experienced any difficulties or challenges while interacting with our customer service team? If yes, please provide details. *

How satisfied are you with the responsiveness of our customer service team? *

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

Have our customer service representatives been helpful in addressing your queries or concerns? *

Yes, always Yes, most of the time Sometimes Rarely No, never

How would you rate the friendliness and professionalism of our customer service representatives? *

Excellent Very good Average Poor Very Poor

Do you feel that our customer service team goes the extra mile to ensure your satisfaction? *

Yes, always Yes, most of the times Sometimes Rarely No, never

How satisfied are you with the timeliness of our customer service responses? *

Very satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

Have you ever encountered any billing or payment issues with Consultus Publishing Services? If yes, how were they resolved? *

How likely are you to recommend Consultus Publishing Services to others based on the customer service experience? *

Very likely Likely Neutral Unlikely Very unlikely

What suggestions or improvements do you have for Consultus Publishing Services to enhance customer service and delight customers? *

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Thank you for taking the time to complete this questionnaire. Your feedback is valuable to us in our efforts to achieve customer service excellence.

Transforming lives through modern educational material.

Hours

Monday -Friday:
8am - 4.30pm

Head Office Address:

19 Glenara Avenue
Eastlea, Harare

Telephone

+2638677005021
+263242444016
+263782027577
+263771247678

Email

orders@cps.co.zw - sales inquiries
info@cps.co.zw - general inquiries
admin@cps.co.zw - consulting

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